Refund and Return Policy

Thank you for shopping at bricomali. We strive to provide high-quality building materials and excellent customer service. This Refund and Return Policy outlines the terms and conditions for returns and refunds.

Returns

We accept returns of unused and undamaged products within [Number] days of the delivery date. To be eligible for a return, the product must be in its original packaging and in resalable condition.

Non-Returnable Items

The following items are non-returnable:

  • Custom-made or special-order items
  • Products that have been used or altered
  • Products that are not in their original packaging
  • Clearance or discounted items

Return Process

  1. Contact Us: To initiate a return, please contact our customer support team at contact@bricomali.com within [Number] days of the delivery date. Provide your order number and a detailed reason for the return.
  2. Return Authorization: Our customer support team will review your request and provide you with a return authorization if the return is approved.
  3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
  4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return criteria.

Refunds

If the returned product meets the return criteria, we will process your refund within [Number] business days. Refunds will be issued to the original payment method.

Exchanges

We offer exchanges for products of equal or lesser value. If you would like to exchange a product, please contact our customer support team at contact@bricomali.com to arrange the exchange.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at contact@bricomali.com. We will arrange for a replacement or refund, depending on the circumstances.

Cancellation Policy

You may cancel your order before it has been processed. To cancel your order, please contact our customer support team at contact@bricomali.com as soon as possible. If the order has already been processed, you will need to follow the return process outlined above.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at contact@bricomali.com.